This page sets out the legal framework that governs your account on 1234app, including how we handle your data, what rights you hold and where to reach us when a question arises. Access to 1234app and its services depends on your local law and the eligible regions defined in our terms — please read this before you open or continue using an account.
Jurisdiction-dependent access
Account data rights
bKash, Nagad, Rocket transaction records
Direct policy contact
POLICY POSTURE
How Our Legal Terms Apply to Your Account
Our legal terms exist to make the relationship between you and 1234app clear and enforceable. They define what we commit to, what you agree to when you register, and how disputes are handled if they arise. The terms are written in plain language wherever possible, but the legal effect is the same regardless of how you access the platform — via mobile browser, a saved link or a direct session on 1234app. For Bangladesh users, the terms apply subject to the laws and regulations of your jurisdiction. We do not represent that every feature or service described on this site is available in every eligible region. If a service — including wallet-linked transactions through bKash, Nagad or Rocket — is restricted or suspended in your area due to local regulation, the relevant section of our terms will govern that restriction. We update the legal terms when our services change or when regulatory conditions require it. The current version is always the one shown on this page. Continuing to use your account after an update is published means you have accepted the revised terms. If you disagree with any update, you should stop using the account and contact our support team to ask about closure.
bKash
Wallet transactions processed through bKash are subject to both our terms and bKash's own service conditions. Records of these transactions are visible in your account history after login.
Nagad
Nagad transfers are logged in your account dashboard. Our terms govern the platform side of each transaction; Nagad's own policies govern their network processing.
Rocket
Rocket payment records are retained in your account history and can be reviewed at any time. Disputes about network processing should be raised first with Rocket, then with our support team.
SCOPE AND LIMITS
What This Policy Covers and What It Does Not
Not everything connected to your 1234app experience falls under this single policy document. Understanding the boundaries helps you know where to look when a specific question comes up — and who to contact. The four areas below define what is inside the scope of our legal terms and what sits outside them.
Account access and registration
Your account — including registration, identity verification steps and login security — falls fully within our legal terms. Eligibility requirements and age verification obligations are set out in the terms and depend on your local law and the eligible regions we serve.
Wallet transactions on the platform
Deposits and withdrawals processed through your 1234app account are governed by our terms for the platform side of the transaction. The payment network — bKash, Nagad or Rocket — operates under its own separate service agreement, which we cannot alter.
Site content and game availability
The games, odds, live tables and sports markets shown on 1234app are subject to our content terms. Availability varies by region and can change without notice. Our terms do not guarantee that any specific title or market remains accessible in your location.
Third-party services
Links to external sites, third-party studio terms or payment-network policies are outside the scope of our legal terms. We are not liable for the content or practices of any third-party service, even where that service connects directly to your 1234app account.
YOUR ACCOUNT RIGHTS
Practical Rights Available to You Under This Policy
Your account carries a set of practical rights that you can act on at any time without needing to contact support first. You can review your full transaction history — including bKash, Nagad and Rocket records — directly from the account dashboard once you are logged in. Account details such as your registered mobile number or email address can be updated through the profile section; follow the fields and verification steps shown there. If you believe a record is incorrect, you can raise a formal correction request through the support channel. Beyond account maintenance, you have the right to ask questions about how your data is stored and used, and to request that we delete or restrict processing of your personal information where local law permits this. These requests are handled by our policy team, not the general support queue, so use the dedicated contact path listed in the Support section below. We aim to acknowledge requests within a reasonable timeframe and will tell you if additional steps are needed to verify your identity before we act.
Review your records
Log into your account and open the transaction history section to see a full log of deposits, withdrawals and any account adjustments. bKash, Nagad and Rocket entries are each labelled by method.
Correct account details
Go to your profile settings after login. Follow the verification fields shown there to update your registered contact details. Some changes require identity confirmation before they take effect.
Raise a policy question
If you have a specific question about how our terms apply to your account, use the policy contact path in the Support section. General account queries can go to the main support channel.
Request data changes
To request deletion or restriction of your personal data, contact our policy team directly. The request must come from the registered account holder. We will confirm receipt and outline next steps.
CONTACT PATHS
How to Reach Us on Policy Matters
If a legal or policy question comes up that this page does not answer directly, we have three contact routes available. General account questions and transaction queries go to the main support channel. Data and policy-specific requests — such as a formal correction or a data deletion request — should use the dedicated policy contact. For urgent account issues, live chat is the fastest route to a response.
Live chat
Open your account and look for the live chat option in the footer or account menu. This is the fastest way to get a response on account access, wallet questions or session issues.
Email support
For written queries — including policy questions, account correction requests and formal complaints — email our support address shown in the Contact section of your account dashboard after login.
Policy team
Data rights requests and formal legal queries are handled by our dedicated policy team. Use the email route and mark your message clearly as a data or legal request so it reaches the right queue.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
Your information is stored and used only for the purposes described in our privacy and legal terms — account operation, transaction processing and fraud prevention. We do not sell personal data to third parties. Cookies are used on 1234app to keep your session active and to record preferences such as your preferred language or saved payment method; you can manage cookie settings through your browser. Account security is your shared responsibility: keep your login credentials private and do not share them with anyone. If you think your account has been accessed without your permission, contact us immediately through the live chat or email route above.
Data retention
We keep account and transaction records for as long as required by the applicable legal and regulatory framework. After that period, records are deleted or anonymised. You can ask about the retention period for your specific data by contacting the policy team.
Cookie use
Cookies on 1234app serve session management and preference storage. They do not store payment credentials. You can clear or block cookies through your browser settings; doing so may affect how parts of the account dashboard display.
Account security
Your password and any verification codes sent to your registered mobile number are yours alone. We will never ask for your password by email or chat. If you receive a message asking for credentials, treat it as suspicious and report it to us.
Who to contact for changes
To request a change to stored personal data, use the policy team email route. Include your registered account identifier and a clear description of what you want changed or removed. We will confirm receipt and let you know what verification is needed.
POLICY QUESTIONS
Answers to Common Legal and Policy Questions
The questions below cover the legal and policy points we hear most often. If your question is not listed here, use the support contact paths in the section above.
Does 1234app's legal policy apply if I am in Bangladesh?
Yes, but access to the platform and its services depends on your local law and the eligible regions we serve. If local law in your area restricts or prohibits online betting, those restrictions apply. Our terms do not override local regulation, and we do not represent that all services are available everywhere.
How do I see my bKash or Nagad transaction records?
Log into your account and open the transaction history section from your dashboard. Each entry is labelled by payment method — bKash, Nagad or Rocket — along with the amount, date and status. If a record looks incorrect, contact support with the transaction reference shown in that entry.
Can I ask you to delete my personal data?
Yes. Send a deletion request to our policy team using the email route in the Support section. The request must come from the registered account holder and may require identity verification before we act. We will confirm receipt and outline the steps, including any impact on your account access.
What happens to my account if the legal terms are updated?
We publish the updated terms on this page. Continuing to use your account after publication means you have accepted the changes. If you do not agree with an update, stop using the account and contact our support team to ask about account closure before the next login session.
Who handles formal legal or data rights requests?
Our dedicated policy team handles data rights requests, formal legal queries and correction requests. Use the email contact route and clearly mark your message as a legal or data request. General account queries go to the standard support channel, not the policy team.
Are third-party payment networks like Rocket covered by your legal terms?
Our terms govern the platform side of any transaction processed through your 1234app account. Rocket, bKash and Nagad each operate under their own service agreements, which we do not control. For a dispute that originates on the payment network side, contact the network first, then raise the issue with our support team if it relates to your account record.
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