Mobile / Casino
These terms set out how your 1234app account works — from placing sports bets and browsing casino categories to moving funds through bKash, Nagad, or Rocket. Access and eligibility depend on your local law and the region you are in; read these terms before you use the account.
By opening and using a 1234app account, you confirm that you have read and accepted these terms in full. They govern every action you take on the platform — sports market selections, casino category browsing, and all wallet movements including bKash deposits, Nagad transfers, and Rocket transactions. These terms apply to the account holder only; sharing account credentials with another person is not permitted and may result in account suspension pending review. Eligibility is determined by your local law and the region from which you access the platform. Where local law restricts or prohibits online betting and gaming, these terms do not override that restriction — it is your responsibility to confirm that access is lawful in your location before using the account. 1234app reserves the right to restrict access to accounts in regions where eligibility cannot be confirmed. We may update these terms when platform features, payment options, or regulatory requirements change. The current version is always shown on this page. Continued use of your account after an update is published means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support to request closure.
bKash wallet transactions are subject to these terms and to bKash's own service conditions.
Nagad transfers processed through your account are governed by these terms alongside Nagad's platform rules.
Rocket payments are accepted under these terms; Rocket's own terms also apply to the wallet side of each transaction.
Not every part of your experience falls under the same set of rules. These terms cover your 1234app account directly — but third-party services you connect to have their own policies that sit alongside ours, not under them.
Login, account registration, identity verification steps, and session security all fall within these terms. Any restriction or suspension of access is handled under this policy.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are covered here. Transaction records are visible in your account dashboard after login.
Sports markets, casino game categories, and promotional content displayed on the platform are governed by these terms. Game content from studios in our lobby is subject to their own provider conditions.
Payment providers, mobile wallet operators, and any external links you follow from the platform operate under their own terms. 1234app is not responsible for third-party policies or service interruptions.
You have several practical options for managing how your account operates under these terms. Your transaction history — every bKash, Nagad, and Rocket movement — is available in the account dashboard after login; you do not need to contact support to view it. If any detail in your account profile is incorrect, you can update it through the account settings page by following the fields and verification steps shown there. For questions about how a specific term applies to your account, our support team can clarify in writing. If you believe a transaction record is wrong, raise it through the support channel and include the transaction reference shown in your dashboard — that reference is what the team uses to locate and review the record.
Your full transaction history is shown in the account dashboard. No support request is needed to access it — log in and open the wallet section.
Update your profile information through account settings. Follow the verification fields shown on that page; some changes require identity confirmation.
Send a written query to support with your account reference. The team will respond with a written answer you can keep for your records.
If you no longer wish to use the account, contact support to request closure. Any remaining wallet balance will be processed according to the withdrawal steps shown in your account.
If something in these terms is unclear or you need to raise a concern about your account, use the contact paths below. Include your account reference in every message so the team can locate your record without delay.
Open the chat widget from any page while logged in. Give your account reference at the start of the conversation so the agent can pull up your record immediately.
Send your query to the support address shown in your account dashboard. Written queries about terms or transactions receive a written response you can save.
Many questions about transaction records and account status can be answered directly from your dashboard without contacting support — check there first.
Your account data is held securely and used only to operate your account, process wallet transactions, and meet any legal obligations that apply in your region. We do not share your personal information with third parties except where required to process a bKash, Nagad, or Rocket transaction, or where local law requires disclosure.
Your account is protected by login credentials you set. Do not share your password. If you suspect unauthorised access, contact support immediately using the live chat or email path shown in your dashboard.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser; disabling certain cookies may affect how the account functions.
Transaction records and account data are retained for the period required by applicable law in your region. You can request a summary of the data held on your account by contacting support in writing.
To request a correction to your account data or to ask how a specific term applies to your situation, contact support with your account reference. Written requests receive a written response.
These are the questions we hear most often about how the terms work in practice.
Access and eligibility depend on your local law and the region you are in. These terms govern your account if you are in an eligible region. It is your responsibility to confirm that using the platform is lawful where you are before opening or continuing to use an account.
The current version is always on this page. When terms are updated, the revised version replaces the previous one here. Continued use of your account after an update is published means you have accepted the changes.
Log in and open the wallet section of your account dashboard. Every bKash, Nagad, and Rocket transaction is listed there with a reference number. If you need to raise a dispute, include that reference number when you contact support.
Yes. Go to account settings and follow the fields shown there. Some changes — particularly to identity details — require a verification step. The instructions for each field are shown on the settings page itself.
Any remaining balance is processed through the withdrawal steps shown in your account at the time of closure. Contact support to start the closure process and they will confirm the steps that apply to your account.
Reach support through live chat or the email address in your dashboard. Include your account reference and the specific transaction or action you are querying. The team will respond in writing so you have a record of the outcome.