Mobile / Casino
This policy explains exactly what personal information 1234app collects when you use your account, how we hold it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — we keep this policy specific so you always know where your data stands.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the wallet identifiers linked to your preferred payment method, whether that is bKash, Nagad or Rocket. We also collect session data: the pages you visit, the games you open, and the device type you use. This information serves two purposes. First, it lets us operate your account correctly — matching deposits to your wallet, confirming withdrawals, and keeping your transaction records accurate. Second, it helps us maintain account security by identifying unusual login patterns or access from unrecognised devices. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with third-party processors — for example, a payment gateway that routes your Nagad transfer — that processor receives only what is needed to complete the transaction. We retain your account data for as long as your account remains active and for a period after closure as required by the operating conditions under which we run this service. If you believe any record we hold is incorrect, you have a clear route to raise that with our support team, detailed in the Contact section below.
Wallet identifier and transaction reference stored securely and linked only to your account record.
Transfer details retained to match deposits and withdrawals to your account; not shared beyond processing.
Payment records held for the period required under our operating conditions, then removed per our retention schedule.
This policy covers every interaction you have directly with 1234app — your account, your session activity and your payment records. It does not extend to third-party services you reach through links on our pages. Understanding the boundary helps you know where to direct questions about your data.
Login sessions, account settings, profile details and security preferences are fully within the scope of this policy. We handle all of these records directly.
Deposits and withdrawals processed through bKash, Nagad or Rocket fall within scope. The payment processor receives only the minimum data needed to complete your transfer.
Game session data, page navigation and device type collected while you browse our lobby are covered here. This data informs account security, not third-party advertising.
External sites, apps or services you reach by leaving 1234app are outside this policy entirely. Those services operate under their own privacy terms, which we do not control.
You have real, actionable choices over the information we hold. Start by logging into your account — your profile section shows the personal details on record, and you can update most of them directly from that page. If you spot a detail that needs correction but cannot change it yourself, reach our support team through the contact path in the section below and we will update the record after verifying your identity. You can also request a summary of the data categories we hold against your account. We do not require you to justify that request; send it through the support channel and we will respond within a reasonable period. If you decide to close your account, data retention follows the period set by our operating conditions — we do not wipe records immediately, but we stop processing them for active purposes. Eligibility to exercise these rights depends on local law and the eligible region associated with your account.
Log in and open your profile page. The details shown there are what we hold. Check them after any account update to confirm accuracy.
Change name, contact or wallet details directly in your account settings where the field allows it. For locked fields, contact support with your account reference.
Send a request via our support channel. We will confirm the categories of data held against your account without requiring a formal legal process to begin.
If you want to understand how long a specific record is kept after account closure, ask support directly. We will give you a straight answer based on our current schedule.
Any question about how we hold or use your data should come directly to us. Use the channel that suits you — live chat is the quickest route for account-specific questions, while email is better for a written record of your request. We aim to respond to data queries with the same attention we give to account support.
Open the chat widget from any page while logged in. Mention that your query relates to your data or privacy policy so the agent can route it correctly.
Write to our support address with your account reference and the specific data question. Email creates a written record of your request and our response.
The Help section inside your account dashboard lists common data and privacy questions with direct answers. Check there first for fast answers without waiting.
We apply standard security measures to protect the information stored against your account. Session data is encrypted in transit, and access to account records is restricted to the processes that need them to function. Cookies on our site are used to keep your session active and to remember your preferences — not to build advertising profiles. You can manage cookie preferences through your browser settings. If your account shows activity you do not recognise, contact support immediately so we can investigate and, if needed, secure your account. Retention periods vary by record type: active transaction references are kept longer than browsing session logs, and the specific periods are available on request.
Information you submit — including wallet identifiers for bKash, Nagad and Rocket — travels over encrypted connections. Records stored on our systems follow the same standard.
Cookies maintain your login session and save display preferences. We do not use cookies to track you across third-party sites or share browsing data with advertisers.
Unusual login attempts trigger a review process. If you notice anything unexpected in your account history, raise it with support so we can investigate promptly.
We keep data for the period our operating conditions require. After that period, records are removed. Contact support to ask about the retention period for a specific data type.
The questions below cover what Bangladesh account holders ask most about how their data is handled. If your question is not listed, contact support directly — the answer will come from the same policy that governs these responses.
We collect the details you enter during registration: your name, contact information and the wallet identifier for the payment method you choose — bKash, Nagad or Rocket. We also record device type and session activity once you log in.
Your wallet number is shared only with the payment processor that routes your transaction. That processor receives the minimum data needed to complete the transfer. It is not passed to third parties for marketing or any unrelated purpose.
Yes. Log in and check your profile section for the details we display there. For a broader summary of data categories we hold, send a request through our support channel with your account reference and we will respond with a clear breakdown.
Open your account settings after login and update the field directly where the option is available. For fields that are locked — such as the name used at registration — contact support with your account reference and the correction you need, and we will verify and update it.
Retention after account closure follows the period required by the conditions under which we operate. Active transaction references are kept longer than session logs. Contact support to ask about the retention period for a specific category of your data.
Access to the platform and the rights you can exercise under this policy depend on your local law and eligible region. The policy itself describes how we handle data for all accounts; whether you can open an account at all is a separate eligibility question governed by local law.